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Customer Reviews

Richard , Heritage Volkswagen Salisbury

Very happy with the service you provided and the attention to Covid at Salisbury Most professional

5 / 5

13 May 2020

Terry Goddard , Heritage Volkswagen Dorchester

Your help and service has been greatly appreciated. A big thankyou to all your team at Heritage Dorchester,

5 / 5

13 May 2020

Chris West

I would like to say how impressed I was with the service provided. In these difficult times I was very reassured with your social distancing procedures that were in place

5 / 5

14 May 2020

Hayley , Heritage Volkswagen Gloucester

Great Communication Car was ready to drive away when they said, with updates from start to finish. Sales person Cameron Ali was spot on helpful, knowledgeable, friendly and professional. Would definitely return for our next car and can highly recommend.

5 / 5

15 July 2020

Chris Barnes

Given the current 'Plague' and all the ensuing problems caused, I was glad you opened, allbeit with a skeleton staff, for car servicing, My vehicle was overdue. I found Heritage facilities and service were barely affected and my car service was dealt with in a speedy and polite manner. Unfortunately whilst returning home after the service a wide variety of orange warning lights suddenly appeared on my instrument panel indicating a myriad of faults. On reporting this my car was collected and the fault identified, A failed sensor which was not identified during the service decided to malfunction on my journey home. However any blame for this could not rightly be directed at your technician. Your staff, under trying circumstances, and with a much reduced head count, rose admirably to the occasion dealt with the problem and returned the vehicle to me at no extra cost. Thank you

5 / 5

07 May 2020

Sue Slate

I was really impressed with the lengths Heritage VW went to Keep Safe. They also phoned me to say I needed new tyres and was delighted and relieved to hear they could do it for me straight away. Also, many apologies were given that my car couldn't be cleaned in the circumstances! Wow! How lovely and very polite to even bother saying that. Apart from the service, which bringing it to Heritage, gives me great confidence, the whole experience left me really pleased at the professionalism throughout. I absolutely love my car and saved up for many many years to get it. It's a real bonus to ha e Heritage looking after it. Thank you.

5 / 5

18 May 2020

James Self

Great customer service - not the cheapest, but you get what you pay for, and parts ordering can occasionally be a bit slow, but great cars, *honest* service department (which is like gold dust these days) and a welcoming and personable - rather than pushy - sales team.

4 / 5

18 June 2020

Adam , Heritage Volkswagen Dorchester

We just purchased a lovely nearly new Polo Beats from here. We must give a mention to the salesman Adrian who was absolutely brilliant and made the handover extremely straight forward in these difficult times. Highly recommended.

5 / 5

18 September 2020

Shaun Hearse , Heritage Volkswagen Bristol

Had my car serviced yesterday and would like to thank Gary Angels from the service department who made my experience worry free from start to end, he was knowledgeable, informative and above all “listened” to what I wanted. Main dealers can easily get a bad reputation but this chap is a credit to Heritage Volkswagen.

5 / 5

10 June 2020

Nicola Palmer , Heritage Volkswagen Bristol

Meeting up with Sam Tuplin their Motability representative was a fantastic experience from start to finish. Making the process of transitioning my motability car a breeze. Highly recommended for motability customers.

5 / 5

25 June 2020

Rev. R. Coates

I was impressed with the way precautions had been set out to minimise contact in the current crisis and with the efficient way my needs were met under what must be trying circumstances.

5 / 5

13 May 2020

Otis

Friendly, and professional

5 / 5

28 August 2020

Robin Dyer

The customer Service was really good on the day I brought my car into be serviced because I was seen straight away and I handed my keys over to the Service department without any problems.

5 / 5

12 May 2020

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